Refund Policy
Last Updated: March 12, 2026
At Puzzleship, operated by Brainzil, LLC ("we," "us," or "our"), we want you to be completely satisfied with your subscription. This Refund Policy explains your rights and options regarding refunds for our premium subscription plans.
7-Day Money-Back Guarantee
We offer a full refund within 7 days of your purchase or renewal date — no questions asked. If you are not satisfied with your Puzzleship subscription for any reason, simply contact us within that window and we will process a complete refund.
1. Eligibility
To be eligible for a refund, your request must:
- Be submitted within 7 days of your purchase or most recent renewal date.
- Apply to a monthly or yearly subscription plan — both initial purchases and renewals are covered.
- Be submitted by the account holder via the email address associated with your account.
2. How to Request a Refund
Follow these steps to request a refund:
- Email us at [email protected] within 7 days of your purchase or renewal date.
- Include the email address associated with your account and a brief reason for your request.
- Our support team will review your request within 24 hours.
- If approved, the refund will be issued to your original payment method within 5–10 business days.
3. Refund Processing
Approved refunds are returned to the original payment method used at the time of purchase. Processing times may vary depending on your bank or card issuer but typically take 5–10 business days to appear on your statement. Your subscription will be canceled immediately upon refund approval.
4. Requests After the 7-Day Window
We are unable to process refunds for requests submitted more than 7 days after the purchase or renewal date. However, you may cancel your subscription at any time without penalty — you will retain access to premium features through the end of your current billing cycle.
5. Refund vs. Cancellation
Understanding the difference between a refund and a cancellation:
| Action | Timeline | Outcome |
|---|---|---|
| Refund Request | Within 7 days of purchase or renewal | Full refund + immediate subscription cancellation |
| Subscription Cancellation | Anytime | No refund; access continues until the end of billing period |
To cancel your subscription without requesting a refund, you can manage your billing through the Stripe billing portal accessible from your account settings.
6. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the Site after changes constitutes your acceptance of the revised policy.
7. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:
- Email: [email protected]
- Company: Brainzil, LLC